Kayley

When studying the symptoms of burnout among physicians and mental health workers in the 1970s, Herbert Freudenberger, a German-American psychologist, coined the term “burnout.” In 2017 Health and Human Services (HHS) described professional burnout as an occupational hazard that could lead to high-quality healthcare professions leaving the practice of medicine. By 2017 physicians reporting frequent […]

How Nurse Triage Lines Can Increase Patient Satisfaction by Karen Brown, RN   Take-Aways: Because the physician group educated their patients on the availability of the nurse triage line, Nancy accessed valuable treatment advice from a registered nurse after her physician’s office was closed. Safe and accurate triage advice results in prompt treatment for patients’ […]

What to look for when your healthcare organization decides to outsource call center services Winning strategies of using healthcare call center outsourcing companies Many healthcare groups have closed their internal nurse triage call centers in favor of outsourcing call services. Although there are numerous reasons to make the change from internal to outsourced call center […]