Alice Lee, MD

In healthcare systems, a departing physician represents more than just a loss of personnel—it carries a staggering price tag. For instance, a Family Medicine Physician’s departure normally takes an average of 4 months to replace with a revenue loss of approximately $560,000, not to mention the costs of recruiting a new provider. Yet, could a modest investment of approximately $250 per month for the provider serve as a pivotal factor in retaining such an invaluable healthcare professional? Retaining physicians extends beyond offering competitive remuneration and benefits; it crucially involves tackling a significant factor: burnout. This burnout often originates from the relentless demand for round-the-clock availability, including responding to non-urgent calls at 3 am, perpetuating the strain on physicians. However, there […]

Overview It’s no secret that today’s health systems and providers are under increasing pressure to control costs. In a post-COVID environment, hospitals and other patient care facilities are still trying to recover from the billions of dollars in lost revenue coupled with current increased operating expenses. In fact, more than 33% of hospitals are operating on negative margins. Our study revealed that one of the most promising avenues for cost savings lies in outsourcing nurse triage during periods of low call volume, with the most rapid financial benefits being realized during the third shift when nurse services aren’t in high demand.

In honor of National Nurses Month, AccessNurse Announced a New “Sweet 16 Campaign” Program to Recognize 16 of Our Top-Performing Telephone Triage Nurses To be eligible for the “Sweet 16 Campaign,” team members must be nominated by their Clinical Operational Manager and be in exceptional standing relative to performance and operational metrics. This team of telephone triage nurses has met and exceeded operational metric goals and is highly-skilled at triaging our vast population of patient callers; serving over 650 clients in 700+ locations throughout the United States. Additionally, these telephone triage nurses are not only passionate about what they do, they are fully engaged in their role and bring great energy to our AccessNurse team. Please join us in celebrating […]