How Telephone Nurse Triage is the Modern Day Trojan Horse

Trojan Horse

In an effort to explore relevant, distinct, and innovative strategies for survival, many healthcare organizations may be overlooking a secret weapon embedded in the telehealth marketplace that is overflowing with proven solutions to the tribulations keeping leadership up at night.

The Trojan Horse, or for the purposes of this essay, AKA a fully optimized Telephone Nurse Triage service line is highly visible to the organization as well as patients from the outside, but what defines its true value and strength are all of the concealed interior components all ready to be unleashed.

A peek inside the symbolic horse reveals:

The final structure is solid and strong, thoughtfully designed and constructed, built to survive and manned by highly trained individuals who were specially chosen and have professed a commitment to those they serve.

Survival has never been more difficult for healthcare systems. In 2019 and beyond, we will continue to be presented with obstacles from regulations, shrinking reimbursements, consumer savvy customers and global competition.

Priorities for the healthcare industry that the Trojan Horse/ Nurse Triage model of care can help conquer include the market place demands for:

Imagine the end result: An arsenal of Triage Nurses strategically positioned throughout the continuum of care are armed with the clinical firepower to provide constant access to care, eliminate delays in care, conservatively utilize resources, improve patient engagement and satisfy caregivers. The positive impact has been proven and strategic leadership along with clinical operations must be educated to the immense value garnered from the specialty of Nurse Triage.

It should have a formidable presence throughout the continuum of care because it has long been  recognized as a viable contender to face to face patient care.

One thing is for sure: If Mayo, the Cleveland Clinic and the VA are successfully offering it, so should everyone else! Telehealth Nursing is no longer optional – it is essential.

Gina Tabone, MSN, RNC serves as the Vice President of Strategic Clinical Solutions for AccessNurse.

Prior to joining AccessNurse, she served as the Administrator of Cleveland Clinic’s NURSE on CALL 24/7 nurse triage program. Under her direction, ED utilization declined, continuous care coordination improved, performance metric targets dropped from 33% ABD to less than 5%, URAC accreditation was achieved, and the call center grew from covering 350 physicians to the integration of more than 1,500 employed and affiliated providers.

 

AccessNurse is the premier provider of medical call center solutions, including telephone nurse triage, answering services and appointment scheduling. In business since 1996, AccessNurse serves more than 20,000 providers and practices, along with health care systems, FQHCs and universities across the country.  For more information regarding our telephone triage services, click here. To learn how our call center solutions can meet and exceed your organization’s goals and objectives, email us  or call 844-277-6312.