University Health Services

Comprehensive Call Center Solutions for Physician Practices

Telephone Nurse Triage

AccessNurse has been providing services to university health centers for more than 18 years. We understand student health issues that require sensitivity as well as real time communication and crisis intervention. Our staff are trained on communicating effectively with students and presenting a non-judgmental and supportive attitude. Our account managers are experienced in alerting student health staff to issues that may indicate a health trend or require an intervention.

AccessNurse health information lines enable students to:

  • Be directed to the appropriate level of care for illness or injury
  • Successfully maintain chronic conditions
  • Proactively approach personal healthcare

Our Schmitt-Thompson triage guidelines have nurse advice for behavioral/mental health calls, which we frequently utilize within student health populations. Additionally, we can embed client specific directives in our system for behavioral calls that require direction not included in the guidelines.

Solutions include:

  • After-hours and/or 24/7 telephone nurse triage
  • Facility and emergency referrals
  • Standing orders for medications
  • Special health alert information (embedded in the system)
  • Customized call and service branding
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Answering Services

AccessNurse offers our University Health Services clients a premier physician and practice answering service, providing seamless, 24/7 access for clinical and non-clinical calls.

FEATURES OF OUR ANSWERING SERVICES INCLUDE:

  • 24/7/365 availability
  • 24/7/365 RN supervision
  • Trained and tested by RN Director of Education
  • Must be deemed competent on our customer service program, TeamCare and pediatric care training program, TEAMPeds
  • Emergency backup for unscheduled closures
  • High volume overflow
  • Translation services
  • Service branded to your practice
  • Customized scripting
  • Customized directives and protocols
  • Error-free paging system
  • EMR interface, if requested
  • Mobile solution for paging providers, TeamDoc Mobile
  • Electronic messaging
  • All calls recorded
  • Robust reporting
  • URAC Accreditation

Virtual Front Desk

AccessNurse’s virtual front desk service is easy to implement and cost-effective for University Health Service offices challenged with staff limitations and increased workloads. Our virtual medical receptionist operates as your location’s first point of contact, handling all the tasks typical of an in-house receptionist, including:

  • Incoming calls & messages
  • Paging and transfers
  • Scheduling and confirming appointments
  • Verifying medical insurance
  • Prescription refills
  • Lab results
  • Patient referrals

Our world-class technology allows this service to integrate seamlessly with your location, meaning calls are made and received from local numbers and patients are connected to the virtual front desk immediately, receiving the same level of care as they would at your physical location.

From 'Expert Hire' to 'Client Advisor'

From the largest healthcare systems to the smallest practices, we understand the unique needs for medical call center services at all levels.

In this rapidly changing market, we know that the two most important investments we can make to accomplish our mission are to:

  • Recruit and train exceptional call center staff
  • Utilize the state-of-the-art technology needed to gather, communicate and track relevant critical caller data in support of your goals

As we enter a new era of healthcare reform, it is vital to partner with a call center who offers a results-based program that actively supports your long- and short-term goals.

AccessNurse is the cost-effective leader in:

  • Reducing inappropriate or unnecessary utilization of healthcare resources
  • Exceptional quality
  • Increasing patient satisfaction
  • Promoting patient access & acquisition
  • Creating comprehensive medical call center solutions

Our goal is to create long-term, value based partnerships with each of our clients. As a true partner, we share ideas and information based on your organization’s needs and wants, utilize Clients for Life, Studer Group and Press Ganey to identify and provide solutions. The payoff? We evolve from being simply the ‘expert hire’ to becoming an invaluable client advisor.

TESTIMONIALS

“The after-hours nurse triage service has been very convenient for us. The staff is great to work with and make our jobs easier.”

University Program Coordinator & Registered Nurse

Northeast U.S. University System

"AccessNurse offers a degree of comfort not only to the parents of our students, but to our staff. I tell parents at orientation that their sons and daughters are able to speak with a nurse 24/7. We were able to customize the after-hours AccessNurse service to meet the needs of our students. I would highly recommend Team Health to provide a great service to your campus.”

Director of Health Services

Anderson University

"AccessNurse has been an invaluable addition to the services we provide our students at TCU. Last year, 81% of the students who called after hours did not know what to do for their medical issue. However, AccessNurse RNs were able to provide home care instructions and advice, so students could manage their medical condition until the clinic re-opened. We treasure the partnership we have with AccessNurse.”

Associate Director

Texas Christian University Health Center

University Healthcare After-Hours

Moving away from home and starting college is a very exciting and memorable time in a young person’s life. However, on top of all the excitement and wonder of what the future will hold there is also responsibility. For the first time in their lives, these students will be responsible for seeking Health Care related services without the support and guidance of an accompanying parent and almost all of them will do so using their respective College or University Health Services when they are open.

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