Community Health Centers

Comprehensive Call Center Solutions for Physician Practices

Telephone Nurse Triage

AccessNurse has been understanding and meeting the unique needs of diverse populations for 22 years.  We are partners with Federally Qualified Health Centers  (FQHC) and Community Health Centers (CHC) to meet the needs for 24/7 access for the broad scope of services offered through these growing health centers. We have more than 22 years of experience serving these diverse populations and understand the special support required for these patients.

Features of our community health services and experience include:

  • Nurse Triage for Behavioral & Medical Calls
  • Dental Guidelines
  • Health Information can be emailed and is available in easy-to-read documents written at various literacy levels
  • Multi-level provider on-call capabilities
  • Staff trained in diversity and cultural awareness
  • Support for HIV patients
  • Specialties include:
    – OB/GYN
    – Dental
    – Dermatology
    – Podiatry
    – Other Specialties
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Answering Services

AccessNurse offers our CHC and FQHC clients a premier physician and practice answering service, providing seamless, 24/7 access for clinical and non-clinical calls.

FEATURES OF OUR ANSWERING SERVICES INCLUDE:

  • 24/7/365 availability
  • 24/7/365 RN supervision
  • Trained and tested by RN Director of Education
  • Must be deemed competent on our customer service program, TeamCARE and OB/GYN care program, TeamOB
  • Clinical QI program oversight with monthly scorecards
  • Emergency backup for unscheduled closures
  • High volume overflow
  • Translation services
  • Service branded to your practice
  • Customized scripting
  • Customized directives and protocols
  • Error-free paging system
  • EMR interface, if requested
  • Mobile solution for paging CHC/FQHC providers, TeamDoc Mobile
  • Electronic messaging
  • All calls recorded
  • Robust reporting
  • URAC Accreditation

Virtual Front Desk

AccessNurse’s virtual front desk service is easy to implement and cost-effective for practices challenged with staff limitations and increased workloads. Our virtual medical receptionist operates as your practice’s first point of contact, handling all the tasks typical of an in-house receptionist, including:

  • Incoming calls & messages
  • Paging and transfers
  • Scheduling and confirming appointments
  • Verifying medical insurance
  • Prescription refills
  • Lab results
  • Patient referrals

Our world-class technology allows this service to integrate seamlessly with your practice, meaning calls are made and received from local numbers and patients are connected to the virtual front desk immediately, receiving the same level of care as they would at your practice location.

TESTIMONIALS

"Utilizing AccessNurse to cover our daytime overflow volume has been a game changer for our staff and patients. The staff are much happier being able to focus on direct patient care, and the patients really appreciate getting their undivided attention. It's a win-win for all of us."

Clinic Manager

Midwest Family Care Clinic

“I can rest easy at night knowing that the AccessNurse is taking great care of my patients. I have used telephone triage services since 1997, and AccessNurse is the best I have ever used.”

Pediatrician

Texas-Based Children's Practice

“After partnering with AccessNurse, we noticed how much the nurse documentation improved. We’ve also noticed how professional AccessNurse's Patient Care Coordinators are when working with our patients.”

RN Manager

Privia Health

Considering Partnerships With Federally Qualified Health Centers

With increasing pressure to operate under performance based arrangements for increasing Medicaid and public exchange oriented products, health systems may wish to explore opportunities to include FQHCs in their delivery system.

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