Physicians

Comprehensive Call Center Solutions for Physician Practices

Telephone Nurse Triage

AccessNurse is the premier provider of Telephone Nurse Triage to physician practices. Our experience of more than 23 years and 11 million calls gives us the expertise to provide the seamless caring service you want for your patients and the ability to measure results. Because we are physician founded and led, we understand the needs and concerns of physician practices and groups. Supplement your daytime office hours or extend your service and patient access to after-hours telephone triage using solutions that are customized to meet the objectives of your practice.

Our RN staff have 24/7 access to Nurse Supervisors and Medical Directors. Depending on your unique needs, AccessNurse can provide Telephone Nurse Triage as an independent patient care solution or part of a comprehensive contact center program.

Click here to learn about our Patient Engagement programs. 

Request More Information → Request a Sample RFP →

Answering Services

AccessNurse offers our physician clients a premier physician and practice answering service, providing seamless, 24/7 access for clinical and non-clinical calls.

FEATURES OF OUR ANSWERING SERVICES INCLUDE:

  • 24/7/365 availability
  • 24/7/365 RN supervision
  • Trained and tested by RN Director of Education
  • Must be deemed competent on our customer service program, TeamCARE
  • Clinical QI program oversight with monthly scorecards
  • Emergency backup for unscheduled closures
  • High volume overflow
  • Translation services
  • Service branded to your practice
  • Customized scripting
  • Customized directives and protocols
  • Error-free paging system
  • EMR interface, if requested
  • Mobile solution for paging providers, TeamDoc Mobile
  • Electronic messaging
  • All calls recorded
  • Robust reporting
  • URAC Accreditation

Your Virtual Front Desk

AccessNurse’s virtual front desk service is easy to implement and cost-effective for practices challenged with staff limitations and increased workloads. Our virtual medical receptionist operates as your practice’s first point of contact, handling all the tasks typical of an in-house receptionist, including:

  • Incoming calls & messages
  • Paging and transfers
  • Scheduling and confirming appointments
  • Verifying medical insurance
  • Prescription refills
  • Lab results
  • Patient referrals

Our world-class technology allows this service to integrate seamlessly with your practice, meaning calls are made and received from local numbers and patients are connected to the virtual front desk immediately, receiving the same level of care as they would at your practice location.

From 'Expert Hire' to 'Client Advisor'

From the largest healthcare systems to the smallest practices, we understand the unique needs for medical call center services at all levels.

In this rapidly changing market, we know that the two most important investments we can make to accomplish our mission are to:

  • Recruit and train exceptional call center staff
  • Utilize the state-of-the-art technology needed to gather, communicate and track relevant critical caller data in support of your goals

As we enter a new era of healthcare reform, it is vital to partner with a call center who offers a results-based program that actively supports your long- and short-term goals.

AccessNurse is the cost-effective leader in:

  • Reducing inappropriate or unnecessary utilization of healthcare resources
  • Exceptional quality
  • Increasing patient satisfaction
  • Promoting patient access & acquisition
  • Creating comprehensive medical call center solutions

Our goal is to create long-term, value-based partnerships with each of our clients. As a true partner, we share ideas and information based on your organization’s needs and wants, utilize Clients for Life, Studer Group and Press Ganey to identify and provide solutions. The payoff? We evolve from being simply the ‘expert hire’ to becoming an invaluable client advisor.

TESTIMONIALS

“After partnering with AccessNurse, we noticed how much the nurse documentation improved. We’ve also noticed how professional AccessNurse's Patient Care Coordinators are when working with our patients.”

RN Manager

Privia Health

“I can rest easy at night knowing that the AccessNurse is taking great care of my patients. I have used telephone triage services since 1997, and AccessNurse is the best I have ever used.”

Pediatrician

Texas-Based Children's Practice

"Utilizing AccessNurse to cover our daytime overflow volume has been a game changer for our staff and patients. The staff are much happier being able to focus on direct patient care, and the patients really appreciate getting their undivided attention. It's a win-win for all of us."

Clinic Manager

Midwest Family Care Clinic

From Efficiency to Experience: Three Major Benefits of a Medical Call Center Partnership

The provision of appropriate, quality care to achieve positive outcomes is the goal of all healthcare organizations. Making that a reality is easier by partnering with a medical call center.

Read Blog
Join Our Mailing List → Request More Information →