From TeamHealth Medical Call Center to AccessNurse: Our Story and Why We’re Rebranding


We are very excited to share with you our new look and brand identity! Don’t get us wrong, we love our old brand identity and people loved it too, but it just doesn’t reveal the entire picture of who we are today and how we’ve evolved during the past several years.

We are not only changing our logo, but also our messaging and how we show up in the marketplace. As the Teamhealth Medical Call Center has evolved over time, we outgrew our brand identity and core message, which is a natural part of every dynamic, growing business

Our Story and Why We’re Changing Our Brand

Before we dive into our new logo design, come with us “behind the brand” and allow us explain to you how we got where we are today. We want to share with you the story of what we value as a company and strive to do for our clients.

Our previous logo was mainly reflective of our parent company, Team Health, and although they are a major part of our story, it’s just one strand of the fabric of our brand’s DNA. Our medical call center was created in 1996 primarily for the purpose of providing support to TeamHealth physicians. It wasn’t long before TeamHealth recognized the need for medical call center services at a national level, so we began to grow and acquire external clients.

More than two decades later, we have evolved to become the premiere provider of medical call center solutions, providing services to more than 15,000 providers in individual and group practices, hospital systems, universities, community health centers and other medical organizations across the country. Our brand today is more dynamic than it has ever been, so we felt the time was right to make the change.

Introducing AccessNurse:

AccessNurse – Behind the New Name & Logo

Since our conception, providing “access” to medical care has been the underlying theme and pulse of the call center. It is woven into every fabric of our brand: from our story to how we treat our clients and their patients. We believe our new “AccessNurse” name is a textual representation of what we provide, believe in and represent: providing clients and patients with 24/7 access to definitive nurse care. We also supplemented our name with the tagline, “A TeamHealth Company” to reinforce our alignment with TeamHealth and the medical integrity, experience and resources that go along with that relationship.

The challenge with every logo design is finding a symbol that visually represents your core message. The icon we chose is a visual representation of the multiple solutions we utilize to provide a comprehensive and customized call center solution to meet each client’s unique needs.

We wanted our new logo to POP – something that jumps out and makes a statement. We chose to use multiple colors instead of one. While each color has its own meaning, they also represent the variety of services we provide. We share three of the icon colors with TeamHealth to maintain a solid visual connection to our parent company. The fourth color – the burnt orange – represents our evolution as an independent medical call center and how our brand will continue to evolve and differentiate itself over time.

Another challenge in logo design is creating something with meaning behind it. Besides the rings and color variations, if you look closely at the center of the icon, you will notice the shape of a medical cross in the negative space. It’s a subliminal message that reinforces our primary purpose: providing high quality, compassionate medical care with uncompromised standards and unfaltering compassion. It’s the promise we make to every client.

There you have it. Our new brand identity and logo design. We hope you are as excited as we are about the new look and the evolution behind it. For more information about our solutions and how AccessNurse can meet your organization’s needs, please contact us at 877.244.6312.