The health system continues to express its confidence in the services offered by AccessNurse. After 6 months of working with AccessNurse, the health system added daytime nurse triage for their primary care providers. AccessNurse worked with providers to establish their preferred communication processes, and symptomatic patients routed to AccessNurse triage nurses were advised based on the preferences of each patient’s physician. This enabled practice nurses to focus on patient care and education in the office.
Within one year of the health system’s transition to AccessNurse services, one hospital added online ED appointmment scheduling to its website although allowing patients to make ED appointments without nurse triage presented some risk management issues. AccessNurse picked up support for triage on the hospital’s behalf. After patients scheduled their ED appointments, patients were directed to the AccessNurse Nurse Triage line to validate that the wait time was appropriate.